Our Contact details:
Interspace Industries LLC
72 Grays Bridge Road
Tel: +1 203 814 1879
Interspace Industries LLC endeavours to supply items in a fault free condition within the requested delivery time-frame and Interspace Products are covered by a 3 Year Limited Manufacturer's Warranty. This is to say that within the first 3 years, subject to the customer following our Returns Procedure, genuine manufacturing faults will be repaired free of charge. However, Interspace Industries LLC will not be liable for any direct, indirect or consequential damages or costs arising in the case of an item found to be faulty. This also applies to late or non-delivery or items damaged during delivery.
Interspace Industries LLC does not disclose buyers' information to third parties. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
NOTIFICATION OF FAULT
In the first instance please contact your Regional Distributor either by phone, fax or email to report the fault and discuss the solutions available. Initially, telephone support or replacement parts sending out may be all that is needed. If this does not cure the fault and goods have to be returned for repair, a returns number MUST be obtained in order for the goods to be returned.
Contact your Regional Distributor either by phone, fax or email and you will be issued with a returns number. Please ensure that the returns number is clearly marked on the outside of the packaging. It is the customer's responsibility to ensure that returned goods are suitably packaged, with 'proof of delivery'. The product will first be examined to ascertain the problem and in the event the customer is liable for repair charges, an estimate will be given before any repairs are carried out. We will endeavour to effect any repairs and return the item as quickly as possible.
Payment is required at time of purchase.