The first thing we should do is check the power cord/cable to the unit. Take a known working power cord/cable - change the one attached to the unit - connect the power to the unit and switch it on. Does the unit power up?
Now that you have power to the unit can you set the colours on the main unit?
Now that the power and the main unit has been checked move on to checking the remote displays. If you cannot set the remote displays then isolate whether you have a XLR cable problem. No cable run should be more than 100m. Check and change the XLR cables with known working replacements and then re-test whether you can set the colours on the remote displays.
If the remote displays are now working then you have a fully functioning system
We regret that if you have followed this troubleshooting guide and been advised that the unit is unserviceable that we will need you to return the unit to us.
Please ensure that you have completed the troubleshooting guide and indicated (by ticking the checkboxes) at which step the unit failed. Then please fill in the details below and click the submit button.
PLEASE DO NOT RETURN THE UNIT TO US UNTIL WE HAVE CONTACTED YOU.
When we have recieved your RMA submission we will advise you where and how to send the unit to us.
