This guide will take you through how to troubleshoot the MicroCue2 unit in a systematic fashion, and then proving its connection and operation with the Presenter's Computer. Please bear in mind that this unit is aimed at small meetings.
1. Proving the unit's functions - 'USB Connectivity to Computer?'
When you connect the USB A-B lead from the unit to the USB port of the Computer you should hear the Computer make the 'ding-dong' sound of a USB device being connected.
If you don't hear the ding-dong sound then try another USB port on the Computer or try another Computer.
2. Proving the unit's functions - 'Transmitter working?'
To prove that the Transmitter is talking to the MicroCue2 first check that when you push the buttons on the handset transmitter that the LED light on the transmitter is alight. If not then change the batteries in the transmitter and try again.
3. Proving the unit's functions - 'Transmitter Talking to Main Unit?'
To prove that the Transmitter is talking to the MicroCue2 push one of the buttons on the Handset Transmitter (keep the Transitter close to the MicroCue2) and check that the RF Level Indicator lights to maximum strength.
4. Proving the unit's functions - 'are the Correct Signals Being Received?'
It is good practise to 're-teach' the handsets when setting up the system. If you are receiving the wrong signals from the handsets then you will need to follow this video.
5. Proving the unit's functions - 'Keyboard Commands'
Now that you have proven the USB Connectivity between the main unit and the Computer is OK check to see that Keyboard Commands are acting properly. Take a PS2 type keyboard and plug it into the keyboard input at the rear of the unit and type - checking that the letters you are typ[ing appear on the computer's screen (???). If you have any unexpected results follow the instructions to reset the main unit as shown in this video.